Delivery charges
| UK | All Clocks are sent via Royal Mail 1st Class Signed for – £5.99 (Postage is combined for multiple purchase’s)
Single Clock – £5.99 All Lamps are sent via Royal Mail 1st Special Delivery – £12.99 (Postage is combined for multiple purchase’s) Multiple orders that exceed a parcel weight of 2kg will be sent via Parcelforce Express48 – £17.99 Average Clock weight; 0.6kg |
| EU countries |
All Clocks are sent via Royal Mail International Tracked & Signed – £14.99 (Postage is combined for multiple purchase’s)
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| Rest of the world | All Clocks are sent via Royal Mail International Tracked & Signed – £14.99 (Postage is combined for multiple purchase’s) All Lamps are sent via Royal Mail International Tracked & Signed – £27.99 |
Delivery times
Please allow at least 3-5 Working Days (Mon-Fri) for Clocks to be made and then posted. Once posted delivery times are usually 1-3 Working Days.
Please allow at least 5-7 Working Days (Mon-Fri) for Lamps to be made and then posted. Once posted delivery times are usually 1 Working Day (Royal Mail Special Delvery Next Day Guarantee)
The estimated ‘Delivery Times’ are for UK orders. Europe and the Rest of the World will take between 5-7 Working Days once order has been posted.
If ordered goods are ready made and in stock, postage times maybe less then advised above.
If for some reason your parcel doesn’t arrive within the expected delivery time period, please contact us at; sales@therecordsticking.co.uk
Returns/Refunds/Cancellation
If for any reason, you’re not happy with your purchase(s) please tell us so that we can put it right. The goods must be returned within 14 days from receipt of the goods. In the original condition in which they were sent. The order value will be fully refunded, minus our postage costs. Buyer will have to cover return postage costs. If the goods are returned in an unsatisfactory condition a charge of upto 50% purchase maybe applied. If the goods are returned due to non delivery/collection, we will re-post them if requested, at the buyers cost.
If a clock mechanism is defective, a replacement will be posted free of charge upon request. Replacement hands will be offered on the same basis. This must be requested within 1 month of the original transaction date. Replacements will still be offered after this time, but will incur a charge of;
Clock mechanism; £7
Clock hands set; £3
If an order cancellation is requested before the goods have been posted, a full refund will be given. If goods have been posted the policy stated above will apply.
To do this please contact; sales@therecordsticking.co.uk
Privacy Policy
Personal information is private so we treat it with the highest standards of security and confidentiality.
We treat your personal information as confidential and hold it securely. We will never sell or give your personal information to any other company for them to use for their own purposes, such as marketing. You can rest assured that your email and home address and any other details you’ve given us are 100% safe with us.
With your permission, we’ll send you our email newsletters, tell you about our latest products and offers, and keep you up to date with what’s going on at The Record’s Ticking. If you wish to unsubscribe from our email newsletter, please email this request to; sales@therecordsticking.co.uk and this will be done within 14 days.
Payment Gateway
Our payment gateway is provided by SagePay, meaning bank card details are never held on our own site. Using SagePay secure servers ensures the highest level of customer protection.
If for any reason you need to contact us, please do so by sending an email to; sales@therecordsticking.co.uk